Credits & Usage
How the credit system works, how to monitor usage, and how to top up credits.
Credits & Usage
Many AI-powered and compute-intensive features — such as summarization, deep search, translation, and call center operations — consume credits. Credits are purchased in advance in EUR and deducted from your organization's balance as features are used. You can monitor consumption, set spending limits, and top up your balance at any time from theUsagepage.
The Usage Page
TheUsagepage is the central hub for tracking how your organization uses the platform. It is organized into several views:
| View | Description |
|---|---|
| Monthly overview | Current month's spending, daily breakdown, and credit controls. |
| Monthly history | Month-by-month cost totals for the current year. |
| Daily detail | Itemized entries for a specific day, including category, operation, unit price, and cost. Linked from the monthly overview. |
| Payments | History of all credit top-ups with invoice downloads. |
| Pricing | Full list of service prices with name, price (€), and billing unit. |
Monthly Overview
At the top of theUsagepage you will find a progress bar summarizing the current month:
- Used— credits consumed so far this month.
- Alert threshold— the amount at which you receive a warning (shown as a tick on the progress bar). Turns orange once exceeded.
- Allowed limit— the hard spending cap for the month (shown as a second tick). Turns red once exceeded.
- Remaining— credits still available before reaching the allowed limit.
Below the progress bar, a daily breakdown table lists each day's total cost. Click any row to drill into the itemized entries for that day.
Note:Aggregated usage data may be delayed by a short period.
Pricing
Each operation has its own unit price in EUR. To view the full price list, go toUsage → Pricing. You can search by name to quickly find a specific service. The table shows the operation name, price per unit, and the billing unit (for example, per 1 000 tokens, per minute, or per request).
Buying Credits
- Go toUsageand clickTop up credits, or navigate toUsage → Paymentsand click the same button there.
- In the dialog, choose a preset amount —€10, €50, €100, €300, €500, or €1 000— or clickEnter a custom amountand type any value of at least €1.
- ClickPay. You will be redirected to a secure Stripe checkout page to complete the payment.
- After a successful payment you are returned to the application. Credits are credited to your balance shortly after — if they have not appeared yet, check back in a few minutes.
All completed payments are listed on thePaymentspage, where you can also download a PDF invoice for each transaction.
Setting Spending Limits
To avoid unexpected charges, you can configure an alert threshold and a hard spending cap:
- Go toUsageand clickConfigure limits.
- Set theAlert threshold (€)— you will be notified when spending approaches this value.
- Set theAllowed limit (€)— the platform will stop processing credit-consuming operations once this limit is reached for the month. The alert threshold must not exceed the allowed limit.
- ClickSave.
If your organization reaches its allowed limit, further credit-consuming features will be blocked until the limit is raised or the month resets. You will be directed to thequota exceededpage in that case.
Note:Only organization owners and members with the appropriateUser Rolecan configure limits or purchase credits.